Following subscription terms

These terms apply only when you choose the Following plan in an enabled Stripe Checkout. The public beta remains free; reading this page or using the beta does not subscribe you. The general terms and privacy notice also apply.

Price and renewal

The plan is $19 USD per month, plus any applicable tax shown at Checkout. It renews monthly until canceled. Checkout displays the recurring amount before you agree to pay. Access and usage allowances require a verified paid subscription period.

Included Following reads

Each verified paid period includes up to 200 reserved post-read attempts and a hard $4 USD read-cost ceiling. Both limits apply; whichever is reached first stops further reads for that period. Author and profile resource costs count toward the same cost ceiling. There are no automatic overage charges.

A Following load reserves its maximum post count and conservative resource cost before contacting X. Failed calls, timeouts, duplicate posts and repeated loads consume these reservations too. This is an attempt allowance, not a promise of 200 distinct or successfully returned posts. Unused allowance does not roll over into another paid period.

Your X connection and posting

Following requires a separate read-only X authorization and available provider access. It shows posts from accounts you follow; it does not provide X’s algorithmic For You feed. You can disconnect in Connections and revoke access in X’s connected-app settings.

The plan includes manual drafting and X-composer handoff. You review and send from the account signed into X. It includes no hosted AI generation or automatic posting, and no promise of audience growth, reach or earnings. Provider outages and restrictions can interrupt reads; contact support if the included service fails.

Canceling renewal

Use “Manage billing / cancel” in Connections to open the Stripe customer portal and cancel renewal at the end of the current paid period. Access continues until that paid period ends, subject to the usage limits and general terms. Disconnecting X, clearing your workspace or stopping use does not cancel a subscription. If you cannot reach the portal, contact info@shaneneeley.com for cancellation help.

Cancellations and refunds

The policy below applies to this subscription. You can also read it on the refund policy page.

Cancel renewal anytime

In Connections, choose “Manage billing / cancel” and cancel before your next renewal. Renewal stops and paid access continues until the current paid period ends, subject to its limits. If the portal is unavailable, email info@shaneneeley.com; we use the time of your first request when reviewing a charge. Disconnecting X or deleting browser data does not cancel billing.

First payment: 7-day refund

Request a full refund within 7 calendar days after your first successful subscription payment. No reason is required, and trying the paid features does not disqualify you. This guarantee is available once per customer, not once per new account.

Accidental renewal: 48-hour grace

If you forgot to cancel, request a full refund within 48 hours after renewal, before using the renewed Following allowance. A failed or empty load alone does not automatically disqualify your request. This courtesy is available once per customer. Failed attempts caused by a service problem are reviewed under the service-failure rule below.

Billing errors and service failures

We refund confirmed duplicate charges and renewals taken after a timely cancellation. The courtesy limits above do not apply to those errors. If paid Following is unusable for 48 consecutive hours after you report the problem, despite meeting the connection requirements and having allowance remaining, you may request a full refund of the affected monthly charge. Reaching the stated allowance is not a service failure.

Other cancellations and repeat claims

Outside these cases, paid charges are not prorated or refunded for unused days, unused allowance or simply not using the app. We may decline courtesy claims supported by evidence of duplicate accounts or repeated attempts to bypass the one-time limits. These limits do not remove rights you have under applicable law.

Requesting and receiving a refund

Email info@shaneneeley.com from your account email with the charge date and receipt or invoice reference. Deadlines are measured from when you send the request, not when we reply. We may verify account ownership. Never send card numbers, passwords or provider credentials.

A full subscription refund ends paid access and stops renewal; your free workspace remains available. If correcting an older or duplicate charge would also stop a valid current paid period, we explain that effect and refund that current period too. Refunds return through Stripe to the original payment method, with no refund handling fee deducted by us. Banks commonly take 5–10 business days after processing to show the credit; timing can vary. A cancellation alone does not request a refund. Fort Rock Media reviews requests; Stripe processes approved refunds.

Plan changes and support

Any material change to pricing or included service will be disclosed before it applies. A new price is not accepted merely by using the free beta. Questions about this plan, cancellation or billing go to info@shaneneeley.com.